سياسة الاسترجاع

1. Free trial before you buy

StarKidz offers a free 7-day trial so parents can test all content, subjects and levels before buying — no payment card required. We strongly encourage you to use the full trial period before activating a subscription.

2. Subscriptions are final once activated

Because of that free trial, subscriptions are final and non-refundable once activated:

• Basic plan: €19.99 (excl. VAT) / 3500 DA — 365 days, one-time payment, no auto-renewal.
• Family plan: €49.99 (excl. VAT) / 8500 DA — 365 days, one-time payment, no auto-renewal.

The subscription is paid once and does not renew automatically, so there is nothing to cancel later.

3. Exceptions

We do refund in the following cases:

• Where the law requires it — for example the EU 14-day right of withdrawal for consumers.
• Where the service does not work and we cannot fix it within a reasonable time.

4. Duplicate payments

If you were charged more than once for the same subscription, the duplicate payments are refunded in full, no questions asked.

5. How to request a refund

Send your request to support@starkidz-education.com with your account email, the payment date and the transaction reference. We answer all requests within 5 working days.

6. Payments made abroad

Payments made outside Algeria are processed by Paddle.com, our authorised reseller and Merchant of Record for those orders. Paddle may handle refund requests for those orders directly.